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Dentsply Sirona

SoftDent dental practice management

dentalmedium~12 minCSVOfficial Docs ↗Last verified May 4, 2026

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The full Dentsply Sirona export guide as a PDF

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Export Steps

1

Open SoftDent on an Office Computer

SoftDent (by Dentsply Sirona) is a Windows-installed dental practice management application. Launch it from the desktop icon or Start Menu. Log in with admin or office manager credentials. SoftDent has a classic Windows application interface.

Tip:

SoftDent may also be called "CS SoftDent" or simply "SoftDent". Contact Dentsply Sirona support at 1-800-346-3278 if you cannot locate or launch the software.

2

Click "Management" in the Menu Bar → Reports

In SoftDent's top menu bar, click "Management". A dropdown will appear. Select "Reports" from the dropdown. The Reports section opens showing report categories.

EHR Software
File
Edit
Patient
Scheduling
Management
Tools
Help
ManagementReports
Patient Reports
Financial Reports
Insurance Reports
Practice Analysis
Management → Reports (top menu bar)
3

Navigate to Patient Reports

In the Reports section, click "Patient" or "Patient Reports" in the left sidebar or category list. You will see a list of patient-specific reports.

EHR Software
ManagementReportsPatient Reports
Patient Listing
Patient Demographics
Inactive Patients
New Patients
Recall Due
4

Select "Patient Listing"

Click "Patient Listing" — this is the most comprehensive patient data report in SoftDent. It contains all demographic, contact, visit, and insurance information in a single report.

EHR Software
Patient Listing (most comprehensive patient data report)

Tip:

"Patient Listing" is the correct report for this export. Do not confuse it with "Patient Demographics" (a subset) or "Patient Summary" (a financial view).

5

Configure Filters and Fields

The Patient Listing configuration dialog opens. Set: Patient Status = "All", Date Range = "All Time". In the Fields section, make sure these are included: First Name, Last Name, Cell/Mobile Phone, Home Phone, Email, Last Exam/Last Visit, Patient Status, Primary Insurance.

  • Patient Status: All (active + inactive)
  • Date Range: All Time
  • Fields: First Name, Last Name, Cell Phone, Home Phone, Email, Last Exam, Patient Status, Insurance
  • Click Run or Generate
EHR Software
ManagementReportsPatient Listing
All
All Time
Included
Included
Included
Included
Run Report
Select Fields
6

Export to CSV

After the report generates in the preview window, click the "Export" button or go to File → Export. Select CSV format. Save the file and upload to MedMasters via the secure link.

EHR Software
ManagementReportsPatient ListingPreview
Last Name
First Name
Cell Phone
Email
Last Exam
Status
Insurance
Export to CSV
Print

Note:

Do not email the file. Use only the secure MedMasters upload link.

Field Availability

Which MedMasters data fields are available in this EHR export.

Our Field
EHR Field
Notes
Status
First NameREQ
First Name
Available
Last NameREQ
Last Name
Available
PhoneREQ
Cell / Mobile Phone
Available
EmailREQ
Email
Available
Last Visit DateREQ
Last Exam / Last Visit Date
Available
Active / InactiveREQ
Patient Status
Available
Insurance vs Cash
Primary Insurance
Available
Visit Count
Visit Count
Partial

Known Quirks

⚠️

Windows-only installed software — must be on an office computer

⚠️

Export path is Management → Reports, not Reports directly from the main menu

Pro Tips

💡

"Patient Listing" under Management → Reports is the correct and most complete report for this export

💡

Dentsply Sirona support at 1-800-346-3278 can assist with version-specific export steps

Got your export? Now what?

The Storage & Handoff Playbook covers verifying, securing, and using the data for compliance, migration, or analytics.

View Playbook

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